Information We Collect

We collect information you provide directly to us, such as when you create an account, schedule a pickup, or contact us for support. This includes your name, email address, phone number, pickup and delivery addresses, payment information, and service preferences.

We also automatically collect certain information about your device and usage of our services, including IP address, browser type, operating system, referring URLs, access times, and pages viewed.

How We Use Your Information

We use the information we collect to provide, maintain, and improve our laundry and dry cleaning services. This includes processing your orders, coordinating pickups and deliveries, processing payments, and communicating with you about your service.

We may also use your information to send you technical notices, updates, security alerts, and administrative messages, as well as marketing communications about our services that may be of interest to you.

Information Sharing and Disclosure

We may share your information with third-party service providers who perform services on our behalf, including our network of cleaning partners, payment processors, delivery personnel, and customer support providers. These parties are bound by confidentiality agreements and are only permitted to use your information as necessary to provide services to us.

We do not sell, trade, or otherwise transfer your personal information to third parties for their marketing purposes without your explicit consent.

Data Security and Protection

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of sensitive data, secure data transmission protocols, and regular security assessments.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security of your information.

Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Order history and transaction records are typically retained for seven years for accounting and tax purposes.

You may request deletion of your account and associated data at any time, subject to our legal obligations and legitimate business interests.

Your Rights and Choices

You have the right to access, update, or delete your personal information. You can manage your account settings and communication preferences through your online account or by contacting us directly.

You may opt out of receiving marketing communications from us by following the unsubscribe instructions in those communications or by contacting us directly.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities and to provide personalized services. You can control cookie settings through your browser preferences, though disabling cookies may affect the functionality of our services.

For more detailed information about our use of cookies, please refer to our Cookie Policy.

Third-Party Links and Services

Our services may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties, and we encourage you to review their privacy policies before providing any personal information.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

Children's Privacy

Our services are not intended for children under the age of 16, and we do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the effective date.

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

5 Chome-16-9 Taishido, Setagaya City, Tokyo 154-0004

Effective Date: January 1, 2025